Please Read

Please read carefully before making a purchase!



We highly recommend you to record an unboxing video showing an unopened package and the process of inspecting your pieces. Unfortunately, we will not be able to issue an exchange request if there isn’t one.

 

Why ¿ 

We do thorough quality control on all items before packaging them and sending them to you. Because we are a small brand, bearing additional cost e.g.shipping fees, material & labour cost etc. can be unsustainable and hurtful to our business. A video helps give a clearer picture for both you and us on how to proceed for claims of defect. Wearing it and returning it after is a no go, and we want to nullify such return activities.

Of course, the By Dawn team may occasionally miss out on a defect here and there. Fret not because we will happily exchange/refund the item if so.

We hope you understand our reasoning and can cooperate with us. Take the safe route and record that video! If nothing goes wrong, it takes only a few click to send it to trash while you enjoy your day being in By Dawn!